Refund policy

We want you to feel good about what you order from Norm’s Closet. Because most of our products are created specifically for each customer after an order is placed, our return and exchange process differs from that of a traditional retail store.

Damaged, defective or incorrect products

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of receiving it.

Email info@normscloset.com with:

  • Your name and order number

  • A description of the problem

  • Clear photographs showing the affected product and issue

  • A photograph of the packaging if the package was damaged during delivery

After reviewing the issue, we may provide a replacement or refund at no additional cost. You generally will not need to return a damaged, defective, or misprinted product unless we specifically request it.

Lost packages

If a package appears to have been lost in transit, contact us within 30 days of the estimated delivery date. We will review the tracking information and determine whether a replacement or refund is appropriate.

Sizing, color and change-of-mind concerns

Because our products are made to order, we cannot guarantee returns or exchanges when the wrong size or color was ordered, the product fits differently than expected, or a customer changes their mind.

However, we want to work fairly with our customers. If you have a sizing, color, or other concern, contact us at info@normscloset.com with your name, order number, and an explanation of the issue. We will review the circumstances and determine whether an exchange, store credit, discount on a replacement, or another resolution is appropriate.

Any accommodation is determined individually and may require the customer to cover return or replacement shipping costs.

Please review the product description, available images, and size information carefully before ordering. Contact us before ordering if you need help selecting a product or size.

Cancellations and order changes

Production can begin shortly after an order is submitted. Contact us immediately if you need to cancel or change an order. We will try to help, but we cannot guarantee cancellations or changes after fulfillment has begun.

Refunds

Approved refunds are issued to the original payment method. Processing time after approval depends on your bank or payment provider.

Original shipping charges are generally non-refundable unless the order was damaged, defective, misprinted, lost in transit, or fulfilled incorrectly.

Final-sale items

Gift cards and products clearly marked as final sale cannot be returned or exchanged except when damaged, defective, misprinted, or fulfilled incorrectly.

Contact us

Email info@normscloset.com with your name and order number. We will review the situation and work toward a fair resolution.