Shipping policy
Most Norm’s Closet products are made especially for you after your order is placed. This helps us offer more original designs while avoiding unnecessary inventory and waste.
Where we ship
Norm’s Closet currently ships to addresses within the United States.
If you are interested in placing an international order, please contact us at info@normscloset.com before ordering. We will review the products, destination, shipping cost, and fulfillment options to determine whether we can accommodate the request. International shipping is not guaranteed and may involve additional shipping charges, duties, taxes, or customs fees.
Processing and fulfillment
Please allow approximately 2–5 business days for your order to be produced before it ships. Fulfillment times may vary during holidays, product launches, high-volume periods, or when a particular product is temporarily unavailable.
Processing and fulfillment time is separate from shipping time.
Shipping rates and delivery estimates
Available shipping methods, costs, and estimated delivery times are calculated and displayed during checkout based on your products and delivery address.
Delivery estimates are not guaranteed. Carrier delays, weather, holidays, incorrect addresses, and other circumstances outside our control may affect delivery times.
Tracking your order
You will receive a shipping-confirmation email with tracking information when your order leaves the fulfillment facility. Tracking information may take up to 24 hours to update after shipment.
Some orders may arrive in more than one package because products can be produced or shipped from different facilities. If your order is divided into multiple shipments, you will receive tracking information for each package.
Incorrect or incomplete addresses
Please verify your shipping address before placing your order. If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may be required to resend it.
Contact us as soon as possible if you notice an address mistake. Once fulfillment or shipping has begun, we may be unable to change the address.
Lost or delayed packages
If tracking has not updated for an extended period or your package appears to be lost, contact us at info@normscloset.com. We will review the shipment and work with our fulfillment and shipping partners to determine the appropriate next step.
Questions
For questions about shipping or an existing order, email info@normscloset.com and include your name and order number.